SHIPPING & DELIVERY
The items you’ve ordered are in stock, delivery inside Dhaka typically takes 24 hours. However, if the items you’ve ordered are out of stock, it takes 20-30 days for us to deliver your desired products.
Most of our Collections are handmade by our own manufacturer. Once we get an order, we forward it to our team members to confirm your products to your hand properly.
We use 3rd party services to ensure that your product is cared for in delivery at present. We offer home delivery service in Dhaka, but outside of Dhaka, we normally use Sundarban Courier Service and SA Paribahan. For international shipping, we use the local post office for free shipping and DHL for express shipping. To learn more about our shipping policy, go to https:
For customers inside Dhaka, the delivery charge is 60tk if the order value bellow 1999 tk. If the value is 1999tk to 2999tk, then the delivery charge is 45 tk. However, for orders over 2999tk, there is NO DELIVERY CHARGE. For shipping details, go to https:
If you live inside Dhaka, we can deliver directly to your home address. For purchases outside Dhaka, orders can be collected from third party courier service branch offices.
RETURNS & REFUNDS
You can always return the product within 3 days of delivery if the product is unused and has no external damage. For details about return and refund, please visit: https:
We will provide a FULL REFUND if you return the product according to the return policy found on freshbuybd.com.
We take customer satisfaction very seriously and handle every concern individually. If the product is delivered to your address, then please make any complaints directly to the delivery man. If the package is not delivered to your home, we request that you to take a picture/video of the product and send an email to freshbuybd.com. Within 3 days of receipt, please send the product through courier services to our head office at Suite#201, Navana DH Tower, Plot# 6, Panthapath, Karwan Bazar, Dhaka 1215, Bangladesh. Our inspection team will check your product and work to remedy it as soon as possible.
You just need to take pictures/video of the product when you are unsealing, send us by mail with the proof of purchase (i.e. purchase receipt), and send the product to our office via a courier service.
ORDER & PEYMENT
First, click on your desired product. Then, click on the “add to cart” option. Once you have selected all items you wish to purchase, go to your cart “view cart” (which can be found in the upper-right corner of the page). Then, click “proceed to check out” Afterwards, you’ll be asked for shipping and payment information. Click “place order” after filling out this information to finish placing your order. To see video instruction, click – https:
Yes, you can. To place an order through our Facebook page, please inbox us with the product code along with your phone number, email address, and your physical address. One of the members of our customer care department will call you as soon as possible to confirm your order.
You can always cancel an order by calling our hotline: +88 01701 39 29 44. You can also cancel an order by sending the order details to gamchalungibd.com. You must include the order number when sending this email.
We’ve tried to provide as many payment options as possible for our customers. We accept all of the following payment options:
- We can receive Cash Payment from your address (Within Dhaka)
- You can send the amount via BKASH to this number: 01755680807
- DBBL Rocket banking is available at: 017538199384
- Checkout through Visa, Mastercard, Amex.
- Direct Bank Deposit.
OUR BANKING DETAILS: