SHIPPING & DELIVERY

How long does it take to deliver the product ?

The items you’ve ordered are in stock, delivery inside Dhaka typically takes 24 hours. However, if the items you’ve ordered are out of stock, it takes 20-30 days for us to deliver your desired products.

Why does it take this time ?

Most of our Collections are handmade by our own manufacturer. Once we get an order, we forward it to our team members to confirm your products to your hand properly.

What are the delivery methods ?

We use 3rd party services to ensure that your product is cared for in delivery at present. We offer home delivery service in Dhaka, but outside of Dhaka, we normally use Sundarban Courier Service and SA Paribahan. For international shipping, we use the local post office for free shipping and DHL for express shipping. To learn more about our shipping policy, go to https:

What is the delivery fee?

For customers inside Dhaka, the delivery charge is 60tk if the order value bellow 1999 tk. If the value is 1999tk to 2999tk, then the delivery charge is 45 tk. However, for orders over 2999tk, there is NO DELIVERY CHARGE. For shipping details, go to https:

Can i get my product delivered directly to my home?

If you live inside Dhaka, we can deliver directly to your home address. For purchases outside Dhaka, orders can be collected from third party courier service branch offices.

RETURNS & REFUNDS

What is the return policy of the product?

You can always return the product within 3 days of delivery if the product is unused and has no external damage. For details about return and refund, please visit: https:

What is your refund policy?

We will provide a FULL REFUND if you return the product according to the return policy found on freshbuybd.com.

What should i do if i am unhappy with the product when it arrives?

We take customer satisfaction very seriously and handle every concern individually. If the product is delivered to your address, then please make any complaints directly to the delivery man. If the package is not delivered to your home, we request that you to take a picture/video of the product and send an email to freshbuybd.com. Within 3 days of receipt, please send the product through courier services to our head office at Suite#201, Navana DH Tower, Plot# 6, Panthapath, Karwan Bazar, Dhaka 1215, Bangladesh. Our inspection team will check your product and work to remedy it as soon as possible.

What documents do i have to provide in order to get a refund?

You just need to take pictures/video of the product when you are unsealing, send us by mail with the proof of purchase (i.e. purchase receipt), and send the product to our office via a courier service.

ORDER & PEYMENT

How do i place an order online?

First, click on your desired product. Then, click on the “add to cart” option. Once you have selected all items you wish to purchase, go to your cart “view cart” (which can be found in the upper-right corner of the page). Then, click “proceed to check out” Afterwards, you’ll be asked for shipping and payment information. Click “place order” after filling out this information to finish placing your order. To see video instruction, click – https:

Can i place an order through your facebook page?

Yes, you can. To place an order through our Facebook page, please inbox us with the product code along with your phone number, email address, and your physical address. One of the members of our customer care department will call you as soon as possible to confirm your order.

How do i cancel and order?

You can always cancel an order by calling our hotline: +88 01701 39 29 44. You can also cancel an order by sending the order details to gamchalungibd.com. You must include the order number when sending this email.

What are the payment processes for pre-booking?

We’ve tried to provide as many payment options as possible for our customers. We accept all of the following payment options:

  1. We can receive Cash Payment from your address (Within Dhaka)
  2. You can send the amount via BKASH to this number: 01755680807
  3. DBBL Rocket banking is available at: 017538199384
  4. Checkout through Visa, Mastercard, Amex.
  5. Direct Bank Deposit.

OUR BANKING DETAILS:

Bank Name:
Account Name:
Account Number:
Country: Bangladesh

VOUCHER & PROMOTION

How do i get a promotional offer?
Stay connected to our Web site, Facebookpage and for promotional offers. You can also subscribe to our newsletter to stay up to date on our promotions.
How can i apply discounts from vouchers to my order?
Enter the number of your voucher card when checking out. There will be a designated box for you to do this.

ACCOUNT CREATION

How do i create an account for your online store?
To create an account, please click on the “Create an account” link in the upper-right corner of our website’s homepage. Then fill out the requested information.
How can i change my shipping address?
To change your shipping address, please go to “my account’’ menu on the bottom of the homepage. There, you’ll have the option to change your shipping address. Each time you place an order, you will need to confirm your shipping address. You can change the shipping address there as well.

CUSTOMER INQUARIES

Do you have any showroom or outlet?
No. We don’t have any showroom or physical outlet at the moment. However, we are going to open few outlets at Dhaka city in Bangladesh very recently.
How do I know that I can trust Freshbuybd.com?
Freshbuybd.com is a registered member as a company at E-CAB in Bangladesh, so we’re bound by law to serve you as well as possible. We want to ensure your satisfaction with our product and our company. You can also check the customer reviews on our Facebook page to have a clear insight about our service – https://www.facebook.com/freshbuybd/
I’ve not been able to proceed to checkout. What should I do?
This might be a technical problem. Please wait for some time and then try again. If the problem persists, call us at +880 01701 39 29 44 to get help from our customer support team.
Why can’t I add the product to my shopping cart?
There can be various reasons for this issue:
A. Check whether you have logged in to your account.
B. Check to see whether you have selected the existing order already or not.
C. Check to see if the product is out of stock.
Why can’t I make the payment?
If you’re unable to make a payment, it may be because of poor server connection. If this problem persists, please send us an email at freshbuybd.com. or call to our customer care no. +880 01701 39 29 44
What is your return policy?
We have carefully laid out our return policy for our customers. Please visit http://www.freshbuybd.com/return-policy to view the details of our return policy.
How can I be assured of the product quality?
We have our tagline “We Sell, What We Eat”. Take a look at our customer reviews. Go to https://www.facebook.com/freshbuybd/ to see what others have to say about our products.
How do I know that your reviews are legitimate?
Take a look at the individual profiles of our reviewers. You’ll see that they’re real people who have provided feedback about our product.